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From the help desk: Questions on their way to becoming FAQs

Posted By Nicki Leone, Thursday, May 17, 2018

 

Here at SIBA we answer a lot of questions. A LOT. By phone, by email, face to face during the weekly SIBA online office hours -- it isn't unusual for everyone in the office to field two or three questions from SIBA members every day.

We regard this as a good thing. Questions mean the people are engaged, that they are interested in SIBA's benefits. Questions can also help SIBA identify what's important to booksellers and what things we could be doing differently or better.

So acting on the assumption that for every time a person asks, there are six people with the same question who haven't, we thought it would be useful to post some of the questions we get, and some of the answers we gave.


Q: How do I get my store's events on the Lady Banks Calendar?

A: SIBA has a submission form stores can use, and a downloadable spreadsheet for submitting events in a batch:

http://sibaweb.site-ym.com/page/stars_bkstore

It takes about 24 hours for submitted events to appear on the calendar. Stores earn .50 cents in B3! credit for each event they submit.


Q: Can't I just email SIBA our events?

A: You can, but SIBA can't promise they will be added. SIBA has a few elves who generously offer their time to update things like store calendars, but they aren't always available, and SIBA stores have pretty busy schedules. The online form is the only sure way to make your events are listed.

Also, emailed events don't receive B3! Credit


Q: How can I find how much outstanding credit I have with SIBA?

A: Log in to your account and click on "My Profile" from the top menu bar. Then click on the "About" tab. Your SIBA Credit and B3! Credit can be found under the "Professional Information" Section. (Credit information is only visible to you, not to anyone else.)

 

Tags:  faqs 

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